Terms and Conditions

Part A: Consulting and AI Services

General terms and conditions of ultra mAinds GmbH for consulting, AI implementation, data science, and related professional services.

1.1 These General Terms and Conditions (GTC) apply to all contracts between ultra mAinds GmbH (hereinafter "ultra mAinds" or "we") and its clients (hereinafter "Client") for the provision of consulting services, AI implementation, data science projects, software development, and related professional services.

1.2 These GTC apply exclusively. Deviating, conflicting, or supplementary general terms and conditions of the Client shall only become part of the contract if and to the extent that we have expressly agreed to their validity in writing.

1.3 Individual agreements made with the Client in individual cases (including side agreements, supplements, and amendments) shall in any case take precedence over these GTC.

2.1 Our offers are non-binding. A contract is only concluded when we confirm an order in writing (including email) or begin to perform the services.

2.2 The scope of services is determined by the written order confirmation or the project specification agreed upon by both parties.

2.3 Changes to the scope of services require written agreement (Change Request procedure).

3.1 We provide consulting and implementation services in the areas of Artificial Intelligence, Machine Learning, Data Science, Data Engineering, and related technologies.

3.2 Unless otherwise agreed, our services are provided as best-effort services (Dienstleistung). We do not guarantee specific results unless explicitly agreed in writing as a work contract (Werkvertrag).

3.3 We are entitled to use qualified subcontractors to fulfill our contractual obligations. We remain responsible for the proper performance of the contract.

3.4 The Client shall provide us with all information, documents, and access necessary for the performance of our services in a timely manner.

4.1 The Client shall designate a competent contact person who is authorized to make decisions necessary for the performance of the contract.

4.2 The Client shall provide timely access to required systems, data, and personnel.

4.3 The Client is responsible for ensuring that data provided to us complies with applicable data protection laws and that all necessary consents have been obtained.

4.4 The Client shall review and accept deliverables within 14 days of delivery. Deliverables are deemed accepted if the Client does not raise written objections within this period.

5.1 Remuneration is based on the agreed rates as specified in the individual contract or order confirmation.

5.2 Unless otherwise agreed, services are billed on a time and materials basis according to actual effort.

5.3 All prices are net prices plus applicable value-added tax (VAT).

5.4 Invoices are due for payment within 14 days of the invoice date without deduction.

5.5 Travel expenses and other agreed expenses shall be reimbursed separately upon presentation of receipts.

6.1 All intellectual property rights in work results created specifically for the Client (e.g., custom software, models, documentation) shall transfer to the Client upon full payment of all agreed remuneration.

6.2 We retain all rights to our pre-existing intellectual property, including but not limited to methods, tools, frameworks, and know-how that we use in the performance of services. The Client receives a non-exclusive, perpetual license to use such pre-existing intellectual property to the extent necessary for the use of the work results.

6.3 Open-source software components remain subject to their respective license terms.

7.1 Both parties undertake to treat as confidential all confidential information of the other party that becomes known to them in connection with the contract and not to disclose it to third parties without prior written consent.

7.2 This obligation shall survive the termination of the contract for a period of three years.

7.3 The confidentiality obligation does not apply to information that is publicly known, was already known to the receiving party, was independently developed, or must be disclosed due to legal obligations.

8.1 Both parties shall comply with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

8.2 If we process personal data on behalf of the Client, a separate Data Processing Agreement (DPA) according to Article 28 GDPR shall be concluded.

9.1 We are liable without limitation for damages caused intentionally or through gross negligence, for damages resulting from injury to life, body, or health, and in cases of mandatory statutory liability.

9.2 In cases of slight negligence, we are only liable for breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, typically occurring damage.

9.3 Our total liability per contract year is limited to the total remuneration paid by the Client in that contract year, unless a higher limit is agreed in writing.

9.4 We are not liable for indirect damages, consequential damages, lost profits, or data loss, except in cases of intent or gross negligence.

10.1 The contract term is specified in the individual contract.

10.2 Either party may terminate the contract for good cause without notice if the other party materially breaches its contractual obligations and fails to remedy such breach within 30 days after receiving written notice.

10.3 Upon termination, we shall deliver all work results completed up to that point. The Client shall pay for all services rendered up to the date of termination.

11.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2 The exclusive place of jurisdiction for all disputes arising from or in connection with the contract is Stendal, Germany, provided the Client is a merchant, a legal entity under public law, or a special fund under public law.

11.3 Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

11.4 Amendments and supplements to these GTC must be made in writing. This also applies to any waiver of this written form requirement.

Part B: Training and Academy Services

General terms and conditions for training courses, seminars, and workshops which are carried out online or on site at our customers' premises.

Inquiries are not binding, but are understood and treated as a request to submit an offer. If interested, we will send the inquirer a binding offer. An order is only concluded if the interested party accepts this offer in text form (e.g., by fax or email) within the deadline set there.

Registrations for training courses in the online shop are made in writing via our website. We need the name of the participant and the full company address or billing address with telephone number and email address. Your registration is binding and will be booked by us in the order in which registrations are received.

The prices stated in the online shop on the booking date apply. We will invoice the participation fees shortly after the binding registration. Payment of the participation fees is a prerequisite for receiving the access data for the booked training course.

ultra mAinds offers open seminars, company training, workshops, and also coaching in its rooms, in the rooms agreed with the customer, and virtually.

Open seminars are those that ultra mAinds advertises to the public as generally open to participants, whereby a minimum and/or maximum number of participants may be specified.

For company seminars as well as workshops and coaching, the service details are specified in individual contracts. For seminars at the customer's premises, the customer provides the necessary and suitable infrastructure, in particular seminar rooms and seminar equipment, installed software and hardware, and access rights. Upon request, ultra mAinds will provide the customer with a list of the necessary requirements in a timely manner.

You can appoint a representative in place of the registered participant at any time. There are no additional costs to you.

You can rebook to another course once. Please send us your informal request to info@ultramainds.com and let us know a new date based on our availability on the website.

• Rebooking up to 2 weeks before the start of the event or course: free of charge
• Rebooking from 2 weeks before the start of the event or course: 30% of the participation fees plus VAT
• Rebooking from 24 hours before the start of the event or course: 75% of the participation fees plus VAT

If you would like to cancel a contract, you can do so at any time. However, please note the following cancellation fees:

• Cancellation up to 2 weeks before the start of the event or course: 30% of the participation fees plus VAT
• Cancellation from 2 weeks before the start of the event or course: the full participation fee plus VAT. This also applies if the registered participant does not show up.

We reserve the right to cancel the event due to insufficient demand or number of participants or for other important reasons for which we are not responsible (e.g., sudden illness of the speaker, force majeure). As a first step, we will suggest an alternative date to you. If you would like to cancel your contract, this is of course possible after cancellation on our part. Any participation fees you have already paid will be refunded.

You will receive teaching material before or after each of our courses. We reserve unrestricted ownership of all deliveries of teaching material until all payment obligations have been fully fulfilled by the customer. Passing on teaching materials to third parties or distributing them in any way is not permitted.

ultra mAinds offers a variety of payment methods to cater to our diverse clientele. This includes but is not limited to credit/debit card payments, bank transfers, and payment gateways such as Klarna. All financial transactions are encrypted and secured to protect our customers' sensitive information.

When selecting a payment method, customers should ensure they meet the necessary requirements for successful transactions. This includes ensuring sufficient funds, providing correct information, and any other prerequisites specific to the payment method chosen.

Any payment discrepancies or failures should be reported to ultra mAinds customer service immediately for prompt resolution. Delays in payment can result in the postponement of delivery or cancellation of the order.

Company Information:

ultra mAinds GmbH
August-Bebel-Straße 46
39326 Colbitz, Germany
Email: info@ultramainds.com
Phone: +49 89 2080 46609

Last updated: November 2025